Time To Get Ducks In Row On Internal/External Communications

Posts Tagged ‘workplace violence training’

Time To Get Ducks In Row On Internal/External Communications

Posted on: June 5th, 2020

In this Guest Blog Post of News & Tips to Combat Workplace Violence, Mr. Rich Klein, President of Crisis Management with over 25 years of advising companies, law firms and organizations about crisis management and crisis communications shares some perspectives about Covid-19 Return to Work issues.

My intro: I am almost certain you will relate to the points of view Mr. Klein offers simply because many of us operate from the perspective that “It won’t happen to us” so why plan.

Failure to plan for a crisis before, during and after will catch many company leaders off guard in a crisis. You want to know why? Because businesses did not make crisis management planning part of their overall business planning. It’s much like what I have been saying about workplace violence prevention. If you don’t have a prevention plan today, you will have a crisis management issue tomorrow.

So whether your business or organization is a small, midsize or large size Employer without a crisis management mindset, you will find that prevention and preparedness will find you woefully unprepared on the day of the crisis.

The pandemic crisis we find ourselves in is being called a “new normal” of which I will call an “interim phase” and your failure to anticipate the need for a crisis management plan is probably making you feel exposed, vulnerable and unprepared.

Take Rich Klein’s perspectives to heart and then click on this link  https://www.linkedin.com/pulse/20140613154848-6790863-5-reasons-leaders-fail-at-crisis-management to drive his point home.

Reopening your business or organization during a painful pandemic calls for the most effective messaging to all your stakeholders.

There will be new laws/regulations, new employee protocols, increased liability risks – and hopefully a different approach to branding and marketing.

Many businesses are facing backlash from earlier layoffs with more job cuts that may be unavoidable in coming weeks. Maybe you didn’t handle the communication of prior layoffs well – and that has decreased morale among existing employees. And, I’ve already heard from some businesses with executives and staff who tested positive for coronavirus and are nervous about customers/clients finding out.

Or worse, management is lying about it in public statements to customers, the press and on social media.

Other businesses, particularly in manufacturing and hospitality, have been accused of not providing personal protective equipment at a facility that required it and now are being harshly criticized by their own employee whistleblowers.

Finally, some big companies and institutions took SBA loans that didn’t need them at the expense of starving smaller businesses and are currently on the receiving end of much negative press that will harm reputation and more.

As you can see, there are many issues that you will need to communicate effectively about right now and in the near future.

I recently started offering very affordable, confidential consultations via Zoom/Skype/Google Hangouts, phone or any format that works for you.

We will talk about internal /external communications specific to your company and industry, corporate social responsibility messaging and how to respond to the media and on social media regarding coronavirus and other crisis situations.

Please get in touch by emailing rich@richkleincrisis.com and stay safe.

Active Shooter a Microcosm of Our Society Impacting Workplace Safety and Security

Posted on: January 25th, 2017

Intro by Felix Nater…

In this article my Special Guest Blogger, Lieutenant Colonel (Ret.) Mike Wood, author of Newhall Shooting: A Tactical Analysis, and I collaborate to draw correlations between the threat of workplace homicides and the societal impact the active shooter and mass shooter has on everyone  no matter where we might find  ourselves.

 

Since we spend as much time at work as we do away from home, we believe whatever violence response training workplaces can provide must be as comprehensive and realistic as possible.

When workplaces make decisions to train on “Run, Hide and Fight” employers must understand that policies plans and procedures must be aligned. Can you tell an employee to fight as a measure of last resort when your workplace violence prevention policy says fighting or acts of aggression are against the policy?  This contradiction might freeze decisions and appropriate responses. Just saying!

 

When we tell the employee to run without proper training the employee might run into the shooter or while running away might be shot. Is there the possibility of creating unintentional civil liability consequences, which a skillful attorney might exploit during a civil lawsuit emanating from a serious injury or wrongful death allegation? I don’t know! What do you think?

 

It’s like “Zero Tolerance”–a well-intended policy but maybe too rigid and too structured. The employee who notices a co-worker exhibiting warning signs rationalizes his observations before reporting a co-worker knowing that his co-worker can be disciplined and even fired.

 

I do not encourage that workplaces undertake a frequency of an impractical training schedule on active shooter drills just because it is the right way to train. My point is that current training may not be addressing the workplace responsibilities or properly addressing the tactical common sense decisions needed to be taken.

 

What I do encourage is thoughtful training that realistically connects employee and management responsibilities and expectations. Training which fails to articulate what occurs in a real world shooting incident, and which only pushes out information, will assuredly produce more conflict, confusion, and misunderstanding, and increase risk for those involved.

Mike and I served in the military, where vital survival skills were reinforced through intensive,  repetitive training in order to make them more reflexive.  We understand that employers lack the time and resources to train to this standard, and it’s not realistic to expect that a workplace training program will build ” muscle memory” that makes responses automatic.

My law enforcement career as a United States Postal Inspector / Firearms Instructor and Threat Management Coordinator exposed me to realities typically encountered in the law enforcement community associated with serving search warrants, making arrests, car stops and training law enforcement personnel in scenarios they are most likely to encounter. Inherent in these scenarios are behaviors that must be understood and multiple simultaneous actions that must take place.

 

Well the same thing happens to employees or shoppers during a shooting incident. The “brain freezes” not intentionally but because there’s no stored information that the reflexes can draw upon. Fear overcomes the moment. There are tactics one can take to manage the moment that are not difficult to train to but can help the recovery process during the initial sounds of hysteria. When I audit this training I cringe at the lack of substance and correlation.

 

Suffice to say that we have expertise and specialized skills unlikely to be found in most workplaces. As such, training “employees” needs to create a training objective that allows employees to understand their actions, how to act out independently or in concert during the escape, evasion, evacuation procedures.

 

Because time, money and resources are limitations, training must bring clarity to what it is participants are most likely to encounter, what they need to “Know, Do and Why”. Absent clarity in the content presented will not improve survival and only add to the confusion.  There are tactics employees can take before encountering the shooter and encountering the police.

 

I am saying that training in active shooter / hostile intruder should be informative, enlightening, educational and realistic. To have real world value such training must empower the employee to know what to do and why, no matter where they may find themselves during an active shooting or mass shooting incident. If you are in a movie theater you know how to minimize risk. When caught in a mall or department store or open area know how to make better decisions.

 

* * * * *

Thoughts by Mike Wood…

The New Year had hardly begun when a terrorist killed scores in a shooting attack on an Istanbul nightclub, and we hadn’t even completed the first full month of 2017 when another shooter killed five and wounded more here in our own country, at the airport in Fort Lauderdale, Florida.

 

While both of these attacks were horrific, neither was completely unexpected by those who were paying attention to the world around them.  We didn’t know the specifics of when and where the next “active shooter” attacks would take place, but we could be confident that they were on the way, in the same manner that we can predict there will be more to come.

 

We live in a world where the threats of attacks like these are ever-present.  Here in America, we have an increasingly violent criminal class which has become emboldened by failed public policies and the virulent anti-law enforcement culture which has taken hold in some communities.  Our mental healthcare system is broken, leaving untold numbers of emotionally disturbed persons, including many with violent tendencies, without access to proper care and supervision.  Additionally, there are a burgeoning number of foreign and domestic terrorists who would use violence to advance their political and cultural aims. In fact, our intelligence agencies have warned us that small-scale, asymmetric attacks like the Istanbul or Fort Lauderdale ones, are a preferred method of our enemy because they have a large impact while demanding very little in the way of resources or planning.

 

With all of these potential actors in play, it takes no imagination whatsoever to forecast that more attacks are coming.

 

So, what should you do about it?

 

The most important thing is to get your mind right. Accept the fact that it can happen to you. Doing so will help you to avoid the paralyzing effects of denial, and free your mind to solve important problems, should you find yourself subject to attack. Would you rather stand frozen in shock in the wake of an attack, or take immediate action to save yourself and others? The choice is yours to make, and it begins now with an acceptance of reality, and the appropriate programming of the mind.

 

Accepting that you could be the target of attack will allow you to change your behaviors in a positive and proactive way.  If you’re conscious of risk, then you’ll become more aware of your environment, and will do a better job of detecting and avoiding potential trouble. You’ll see the threats and indicators that people who walk around with their noses stuck to smart phone screens won’t, and you’ll have the time to avoid them. You’ll also do a better job of weighing costs and benefits, allowing you to avoid some unnecessary risks entirely, by opting out of the activities that would needlessly subject you to them.

 

Despite our best efforts to detect and avoid problems, trouble still has a way of finding us at times. In those cases, the more prepared we are to deal with trouble, the better off we will be.

 

From the perspective of mindset, we need to train ourselves that in an emergency (whether it’s a fire, a medical situation, or an attack), we will be active participants in our own rescue. If we are in danger, we must immediately take action to either remove ourselves from the threat, or terminate the threat, as conditions warrant. It would be nice to have help with this, but we cannot count on it, and we cannot delay our response until we receive it.  There is nobody who is more responsible for your personal safety than you, so you must take the lead role in rescuing yourself from danger.

 

Make that commitment now.  Train yourself to look for avenues of escape when you enter a room. Refresh yourself with the locations of alarms or emergency equipment in your workplace. Make mental notes of the things in your environment that could serve as cover, concealment, or makeshift weapons. Give yourself the permission to use righteous force in the defense of yourself or others. Mentally rehearse your response to an active threat. Take classes to educate yourself in first aid and self-defense, and ensure you have access to lifesaving equipment.

 

Do these things now, while you have the time and resources.  We know that more trouble is on the way, so the only question is whether or not you’ll be a victor or a victim when it comes.

-Mike